Privacy Policy
Odhealth trades under Your HealthPOD LTD which is a private limited company. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Our Privacy Promise
We promise to keep your data safe and private. We promise not to sell your data and to give you ways to manage and review your marketing choices at any time. We never pass your data on to third party companies without your consent.
Odhealth collects personal data under a legal basis of legitimate interests and is registered with the ICO. Explicit consent to processing of data is given for customers transacting through the website, verified upon checkout.
What information do we collect from our customers?
Your HealthPOD LTD collects the following data:
- Personal identification information such as:
- Name
- Email address
- Phone number
- Bio information in app (about you, goals etc)
- Profile picture for bio
- Date of birth
- Diet information (through our website questionnaire)
Payment details
For payment details, our platform uses third party payment provider Stripe, and our staff have no access to complete customer payment details. If any refunds or queries involving payment are made to customer services, we only have the last 4 digits of your card details in order to reference transactions.
How do we collect your data?
You directly provide Your HealthPOD LTD with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our services
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
How will we use your data?
Your HealthPOD LTD collects your data so that we can:
- Process your order and manage your account
- Email you with special offers on other Odhealth products and services we think you might like
- Ensure our experience in matching you with the right nutritionist is high quality
- Provide information to your nutritionist in order for a private consultation to take place
How do we store your data?
Your HealthPOD LTD securely stores your customer data on a secure server hosted with Amazon Web Services. Email marketing details are stored and processed using Mailchimp.
Your HealthPOD LTD will keep your personal data for 24 months following your registration or purchase. Once this time period has expired, we will delete your data by removing it from our database.
Security
Data security is of great importance to us. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via our website or app.
Marketing
Your HealthPOD LTD would like to send you information about products and services of ours that we think you might like, as well as those of our direct partner companies.
- If you have agreed to receive marketing, you may always opt out at a later date
- You have the right at any time to stop Your HealthPOD LTD from contacting you for marketing purposes or giving your data to other of Your HealthPOD LTD
- If you no longer wish to be contacted for marketing purposes, please contact us or unsubscribe from any marketing emails
What are your Data Collection Rights?
Your HealthPOD LTD would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access– You have the right to request Your HealthPOD LTD for copies of your personal data. We will not charge you for this service.
The right to rectification– You have the right to request that Your HealthPOD LTD correct any information you believe is inaccurate. You also have the right to request Your HealthPOD LTD to complete the information you believe is incomplete.
The right to erasure– You have the right to request that Your HealthPOD LTD erase your personal data, under certain conditions.
The right to restrict processing– You have the right to request that Your HealthPOD LTD restrict the processing of your personal data, under certain conditions.
The right to object to processing– You have the right to object to Your HealthPOD LTD’s processing of your personal data, under certain conditions.
The right to data portability– You have the right to request that Your HealthPOD LTD transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on this website.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website or app, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
Your HealthPOD LTD uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Your HealthPOD LTD uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Your HealthPOD LTD uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Your HealthPOD LTD sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Your HealthPOD LTD website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Your HealthPOD LTD keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28 December 2020.
Information Commissioner’s Office
Your HealthPOD LTD is registered with the ICO as a data controller.
How to contact us
If you have any questions about Your HealthPOD LTD’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us using info@odhealth.com.
